TERMS AND CONDITIONS OF SALE
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact your nearest restaurant using the Contact Form before you place an order.
CANCELLATION & REFUNDS
You have the right to cancel an order by telephoning the relevant Store up until either:
in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the Manager’s sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the Manager needs to cancel your order after it has been accepted, the Manager will notify you. We and our Manager’s reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we or our Manager’s cancel. Any payment made prior to an order being cancelled by us or our Manager’s will typically be reimbursed using the same method originally used by you to pay for your purchase.
If you wish to seek a refund for any reason, including if the products are unsatisfactory or for other reasons, please contact the restaurant from which you received your order as soon as possible. Your legal rights are not affected by anything in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau.